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• #Outlook for mac 2016 search not working license

And, I'm one step closer to ditching hard-drive based email after 20+ years and switching to our G Suite Is there anything else I can try to get Outlook's search results and features to function properly? I never thought I'd say this, but I miss Entourage. We are using MS Outlook 2016 for Mac and the Outlook version is 15.40 (171108).

I already tried indexing Spotlight, which has cured past Outlook search glitches, but it didn't help after restarting Outlook this time. Interestingly, I did not experience these problems when I upgraded, probably because I waited until August 2017, and there were possibly someįixes in the updates since the problems surfaced? But, these problems started immediately after our most recent update. So, here I am!Īfter doing some searching, I found similar problems reported when users first upgraded to Office 2016 for Mac. The rep at volume licensing said theyĬan't help with tech support since we aren't using an Exchange account and suggested we try the MS Community.

#Outlook for mac 2016 search not working license

I called and was told I needed to speak with volume licensing since we have a 5-seat license for our small nonprofit organization. I tried MS Support chat and the rep said I needed to talk with the Mac Dept. When I click on each message, the time/date stamp is correct in the preview pane and when I open the message. Sent, which is critical when sifting through dozens of old messages to find one in particular. This causes sorting problems and makes it difficult to see at a glance when messages were

This is a time-consumingĮxtra step when multiplied times dozens of messages in each search.ģ) And, worst of all, every single message generated by the search that is from the sent folder has a date stamp of December 31, 2000, regardless of when it was sent.

I just want it to move the messages to the trash folder like it used to, but now I need to open each message and then click on the trash can to move it to the trash. Just like it would if I used these functions when I'm not in a search. I don't want to - I want to move it to the trash folder Instead it asks if I want to permanently delete the message. Once I perform a search:ġ) I can no longer click and drag messages to folders or the trash from the search box.Ģ) I cannot click on the trash can icon or hit the delete key, when highlighting a message in search results, to move it to the trash folder. I use this feature daily for email organization purposes, so this has become a real problem. Problematically, the search function has several issues. If I quit and reopen Outlook it looks normal, but then it resurfaces intermittently. Sometimes the header in the main window cuts off abruptly.